Riding a bicycle is more relevant to better leadership models through a “sense and respond” focus, rather than “predict and control” from a Financial Services Roundtable article and a WSJ article focuses on changing the way restaurants serve customers. Both speak to a rapidly changing environment we all need to be addressing as customers, employees, and all stakeholders expectations have changed. I, of course, love both articles because they hit my passions dead on: Leadership, culture, change, bicycling, and hospitality. Growing up waiting on table was the best experience in learning: 1. immediate feedback for efforts expended. The tip was, at most, two hours away, so every shift resulted in direct rewards for efforts. 2. The harder you worked, the greater the reward, 3. Organization was key. Every trip to the kitchen for a forgotten item took time away from serving customers and earning more money 4. Each group of assigned tables represented its own little business 5. Working as a team helping each other out when others needed help so they would help when you were buried was critical 6. The chef had a choice as to whose orders he put up first… or last… being helpful mattered 7. Being able to read a customer from across the room was critical. By the time they starting waving, it was too late. Terrific life lessons. And from biking: You’re either in the lead, which means you’re always checking to see that everyone is in sight (FOLLOWING) and that the pace is right for everyone. If you’re following, you need to be checking the person in front of you to see that all is right with their bike and if they’re struggling what you can do to help. You need to yell out danger (CAR RIGHT, CAR BACK, STOPPING) so that everyone stays safe. As Brian Robertson shares: it is “sense and respond”. Every bike ride is different and every one requires constant focus with all of our senses.